Refund policy
Returns, Exchanges and Refunds
Subculture is a made to order brand. Every piece is handcrafted after your order is placed, based on the size, colour, material, and custom options selected at checkout.
Because our pieces are made specifically for you, we do not accept returns or exchanges for change of mind, sizing mistakes, colour preference, styling preference, or delayed decision-making after purchase.
Products from our play, toy, intimate, and hygiene-sensitive categories are strictly non-returnable once ordered, for hygiene and safety reasons.
Manufacturing Faults
We stand behind the quality of our work. If your order arrives with a genuine manufacturing fault, please contact us within 7 working days of delivery.
A manufacturing fault may include:
- A broken buckle or hardware issue on arrival
- A structural stitching defect
- A major construction issue that affects use
- An item that is materially different from what was ordered
Natural leather grain, leather shade variation, latex finish variation, minor handcrafted differences, and screen-to-product colour differences are not considered manufacturing faults.
How To Raise A Return Request
Email us at contact@leathersubculture.com within 7 working days of receiving your order.
Please include:
- Your order number
- Clear photographs of the issue from multiple angles
- A short description of the problem
- The delivery date
Our team will review your request and respond within 48 to 72 hours, excluding weekends and public holidays.
Please do not send any product back to us until your return request has been approved in writing. Any item sent without approval may not be accepted.
Approved Fault Cases
If the issue is approved by Subculture, we will decide the most appropriate resolution based on the product and the fault.
This may include:
- Repairing the item
- Correcting the item
- Remaking the item
- Offering store credit
- Approving a refund in limited cases
Where possible, repair or correction will be the first resolution.
To be accepted, the product must be unused, clean, undamaged, and returned with its original tags and packaging.
Approved returns must be sent exactly as advised by Subculture.
If Subculture confirms a genuine manufacturing fault, we will cover standard return shipping or arrange the return process where serviceable. For any exceptional return approved for another reason, return shipping is the customer's responsibility unless agreed otherwise in writing.
Return address:
Subculture
403, Pearl Ambiance, C-Scheme
Jaipur, Rajasthan, India
Email: contact@leathersubculture.com
Phone: +91 9602219363
Cancellations
We have a strict no cancellation policy.
Since every order is made to order, production can begin soon after payment is received. Once an order has been placed, it cannot be cancelled if production, sourcing, customisation, or preparation has begun.
Express orders cannot be cancelled after placement, as they are prioritised immediately.
Approved Refunds
Refunds are approved only in limited cases and only after review by Subculture.
If a refund is approved, it may take 16 to 30 days for the amount to be processed and reflected by your bank, card provider, wallet, or payment provider.
Payment gateway charges, currency conversion charges, customs duties, taxes, and shipping charges may not be refundable unless required by law or agreed in writing by Subculture.
Need Help Before Ordering?
If you are unsure about sizing, fit, colour, product suitability, or custom options, please contact us before placing your order. We are happy to help you choose the right piece before it goes into production.
